Hi everyone,
Eager to announce that we are live with the Complimentary Personal Accident Insurance Cover for Blue Users.
Here are the release notes for the same:
Product Features:
- This is an insurance product for Blue users only, in partnership with Bharti AXA
- Insurance coverage: In case of death of user, the nominee gets INR 1,00,000
- This is not valid of any partial disablement/injury
- The premium amount is being borne by NiYO (Re 1 + GST = Rs 1.18)
- The insurance will be valid for any monthly active Blue user (defined as any Blue user who has made at least one POS/Ecomm transaction in a 30 day cycle)
- MITC can be found here: https://niyo.page.link/qbvQ, detailed T&Cs are linked within this document
30 day cycle definition:
- User makes first transaction (T)
- User gets covered for next 30 days (from T to T+30)
- If user makes another transaction in the next 30 days (from T to T+30), user gets covered for the next month as well (from T+30 to T+60)
- If user does not make any transaction in the next 30 days (from T to T+30), policy does not get renewed for next month (from T+30 to T+60)
- After not transacting for the next 30 days (from T to T+30), if the user transacts again (let's say on T+40), recalibrate the start date of cycle to T+40
- If user makes another transaction in the next 30 days (from T to T+30), user gets covered for the next month as well (from T+30 to T+60)
- If user does not make any transaction in the next 30 days (from T to T+30), policy does not get renewed for next month (from T+30 to T+60)
- After not transacting for the next 30 days (from T to T+30), if the user transacts again (let's say on T+40), recalibrate the start date of cycle to T+40
Claims process:
- The user's nominee needs to contact Bharti AXA support for claims on the following co-ordinates:
- SMS - claims on 5667700
- Toll Free - 18001032292
- e-mail (e-claim intimation) - claims@bharti-axagi.co.in
- The detailed claims process can be found on this link: https://niyo.page.link/g576
SMS communication flow:
- The user would be notified at different points during the 30 day cycle based on the following flow: https://docs.google.com/document/d/1HGUViVtVdVxJibTF70JxP3A9J4GiE7wgnYRCFit5cvE/edit?usp=sharing
Detailed product document:
- In case of further details, kindly refer to this Confluence Document: https://niyoninja.atlassian.net/wiki/spaces/LET/pages/251756620/Personal+Accident+1+Insurance+For+Blue
Next up:
- Marketing around this feature to create buzz
- Driving behaviour to increase spends via NiYO card
For any further clarifications/queries, please contact to your supervisor.